Executive Parking - Meet and Greet Reviews

Not a good experience! Phoned 15mins before arrival to Gatwick North Terminal as advised and then had to wait in the rain for 15mins and then on the return phoned as got into terminal and then again once through customs and again had to wait 20mins.

I had to wait one hour for my car to arrive at the airport due to no staff because of bad weather, not good when its freezing cold and late at night

Outward we phoned you as we joined the M23, giving you at least 10 - 15 minutes notice of our arrival st South Terminal. It took you a further 20 minutes from the time we arrived at South Terminal to greet us and take the car. It would have been quicker and cheaper to park in a Longstay Car Park. On return we phoned when we landed and again when we collected our bags. This time we stood in the cold outside the Terminal for 15 minutes despite phoning again and being told our car was just coming. Again for the time we were kept waiting we might as well caught a coach to a car park.

We have used this service before with no problems. Unfortunately this time when we returned to Gatwick late on the evening of 30 September, we had a two hout wait for our car, which eventually was delivered at 2.10 in the morning, two hours after our original phone call. We made several calls, each time being told that they would be with us soon. The excuse was that due to the strikes and unscheduled flights, there was a backlog and not enough drivers had been allocated for that evening. We won't be using this service again.

Had to wait 15mins on arrival and then 25 mins on the way back for the driver. I thought this was a meet and great service? Also car radio/clock settings were changed? There was also some cigarette ash on the floor.

Very poor service. Was told to call 20 mins before arriving at the airport which we did. However, after arriving at the airport (after 20 mins) I then waited a further 25 mins before they arrived. I could possibly understand if it was rush hour traffic but it was 5.40am!!! No explanation for why they were late either! The return was only fractionally better. We were instructed to call when we got to passport control which we did. We were then told to call once we had the bags, which we did and was told they would be right there. We then waited a further 30 minutes before they got to us. We thought the idea of meet and greet was that we would be a quick and efficient service that would take away the frustration and time wasting issues of the pre and post flight rigmorloe. Instead it wasted time and caused frustration!

This was the worst experience I've ever had of using meet and greet (over about 10 times). We had to wait over 15 for drop off and was told I'd have to take the monorail to S term at pick up, when Id booked north. After speaking to 3 different people and calling when I was meant to (on landing and through customs) we were still left waiting for 10 mins - not happy.

Total waste of money. Drop off was no problem at all. But on the return I called when we had collected baggage and was told it would be 20 mins. A number of calls later while standing outside the terminal the car finally arrived - 45 mins after landing. As with other reviews here the reason seems to be lack of drivers. Other companies have been excellent.

Very unhappy with service on our return from holiday. Our flight was delayed which obviously affected their schedule. Phone operator and driver were both very rude. Will never use again and cannot recommend.

This is the 1st time we have used this service and will not use it again!! Had to wait 20 minutes for car to be collected and when car returned passenger door scratched. Not impressed!!!